ABSTRACT
Our aim is to study the contribution of telework to resilience during the pandemic. The research question is: how does telework affect individual and collective resilience during this crisis? We analyse the results from five online surveys from March 2020 to February 2021. The corpus results from the compilation of five different sources: written reports, two narrative surveys, a quantitative survey, and three focus groups. Thus, the transcription of 1,299 managers and specialists is studied following the textual data analysis methods. Our findings indicate that the contribution of telework differs whether the resilience is individual or collective. The process of resilience is also dynamic and we propose to distinguish three phases: preventive resilience (before the disaster), reactive resilience (during the disaster) and curative resilience (after the disaster). We use the results of the resilience study to discuss implications for the development of telework as a digital tool and practice. © 2022 IEEE.